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Your leading local ServiceNow Partner

Accelerate your digital transformation and get faster time-to-value with the leading Elite ServiceNow Partner in Asia Pacific. ValueFlow can help you leverage the NOW platform to improve business operations and outcomes.
Our Services
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Fast Start solution for SAP customers

Modernise business processes and provide better user experiences without a major SAP ERP migration. With ServiceNow and business-focused technical expertise, ValueFlow ensures your IT investments will help meet business goals.
Our Services
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The right team to partner with your business

Benefit from ValueFlow’s advisory-led approach to ensure your IT solutions are also business solutions, with certified ServiceNow specialists, Agile delivery and project governance, and a partnership providing ongoing service and support.
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The workflow experts you should talk to now.

Transform IT and focus on what matters to your business with the leading ServiceNow Partner in Asia Pacific. We’ll help you harness the power of the Now Platform to deliver tangible business benefits.
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Solution:
TECHNOLOGY EXCELLENCE

Delivering a highly evolved and
integrated IT operating model

Modern businesses need robust operational processes and a modern omni-channel service experience. ValueFlow helps deliver a highly integrated Service Operations model on the ServiceNow platform, customised for the unique needs of every client business.

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EMPLOYEE SOLUTIONS

Create exceptional
experiences for the people
at the heart of your

ServiceNow is becoming a critical interface between businesses and the people they employ. Teams engage directly with the ServiceNow portal and mobile App, or benefit from the broader influence of ServiceNow on efficient workflows and access to mission-critical information.

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CUSTOMER EXPERIENCE

Providing better experiences
for IT customers, no matter
where they are

New, efficient channels like self-help, virtual agents and integrations into productivity tools like Teams are helping IT provide more effective service and outcomes for their customers. ValueFlow helps refine your current processes and uplift the experience of both desk-based and mobile customers.

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RISK & RESILIENCE

ServiceNow helps elevate
your ability to manage
complex environments and
mitigate threats

We understand the critical importance of addressing risk and resilience within the ServiceNow ecosystem. Our advisory consultants can help your business streamline risk and compliance processes, manage vendor risks, drive sustainability initiatives, develop operational resilience, and manage business continuity.

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SECURITY SOLUTIONS

Identify and respond to threats
to safeguard your organisation
and protect critical assets

The evolving threat landscape requires a comprehensive approach to protect your organisation. ValueFlow expert consultants help safeguard your organisation, and ServiceNow provides security operations applications including incident response, vulnerability management, threat intelligence and integrations with market-leading security tools.

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Accelerating digital transformation with the ServiceNow Protected Platform

The Australian Government wants to improve public service by expanding its capacity and capabilities, while also improving security.
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Choose ValueFlow as your ServiceNow Partner

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Enhancing the IT capability of your organisation requires high level advisory expertise to ensure the alignment of your IT platforms, systems and services with your business objectives. ValueFlow experts bring extensive industry experience and world class knowledge to guide you in maximising the potential of your IT infrastructure.

Our client engagements include comprehensive assessments and strategic recommendations to align IT capabilities with business goals. We provide guidance in IT governance, IT service management and IT process optimisation, all tailored to meet the unique and specific requirements of your organisation.

ValueFlow can provide functional guidance on specific domains; capability roadmaps on various domains; architectural assessments and platform roadmap; ServiceNow assessments and health checks; and business case support.

With our specialist advisors by your side, you can optimise IT operations, drive efficiency and make informed decisions to stay ahead in today’s rapidly evolving technology landscape.

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We take a hybrid approach to implementing your ServiceNow solution, engaging project management and governance to ensure milestones are met. Our technical consultants undertake thorough platform assessments and health checks to ensure the stability of your ServiceNow environment, and we offer support for organisational change management to maximise the value of your investment.
ValueFlow technical consultants utilise the ServiceNow Now Create methodology to help meet the demands of even the largest and most complex implementations. The benefit of adhering to Now Create is a consistent and repeatable delivery approach that provides faster time to value. ValueFlow leverage both ValueFlow developed and ServiceNow success packs to ensure the experience of past implementations is embedded in our delivery methodology.
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Modernising your ERP platform can be inefficient, complex and costly. ValueFlow can help you reinvent core business processes, improve the satisfaction of your community and reduce operational costs – without a costly ERP reimplementation.

ValueFlow has redefined the typical path to ERP modernisation for the SAP market using an approach based on the ServiceNow NOW platform. We combine our deep knowledge, experience and empathy for the challenges our customers face with insights around how the NOW platform can extend the use of the core SAP ERP system to deliver powerful, modernised processes and enhanced user experiences.

If you are considering the best approach to modifying your existing SAP systems or increased investment ahead of any migration, ValueFlow can show you how to plan for an efficient SAP upgrade or optimisation program without stalling your business modernisation agenda.

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Beyond advice and implementation of your ServiceNow platform and solutions, ValueFlow is committed to providing the service and support your organisation needs to optimise the platform, keep it updated and healthy, and enhance the value of your IT investment.

ValueFlow provides an integrated framework to help your organisation effectively manage your ServiceNow solutions and applications. The deep experience of our experts helps resolve 95% of support incidents at first contact, and our unified support for production systems includes Service Desk and our Customer Portal.

We monitor for security and threat management and proactively monitor emergency and critical incidents, providing additional communication and status reports. Our teams support your change management process and we look for opportunities to automate manual processes and incorporate project innovations into Managed Services.

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Talk to an expert now.

We’re standing by to help you transform your IT operations and achieve your business goals.

Get in touch