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Transform your IT investment and business operations with powerful ServiceNow solutions

Accelerate your digital transformation and get faster time-to-value with solutions that are based on the ServiceNow platform, encompassing all areas of your organisation. ValueFlow brings an advisory-led approach to ensure your IT solutions are also business solutions. Our certified ServiceNow specialists partner with you and your team to modernise business processes and provide better user experiences.
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Technology Excellence

Modern businesses need robust operational processes and a modern omni-channel service experience. ValueFlow helps deliver a highly integrated Service Operations model on the ServiceNow platform, customised for the unique needs of every client business. Our heritage in IT management advisory and the experience of our team members (many who have worked as client-side IT managers) provides the basis for a strong partnership with clients to transform their IT capability. We offer robust support through the numerous cycles required to achieve modern tech-enablement.
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Employee Solutions

ServiceNow is becoming a critical interface between businesses and the people they employ. Teams engage directly with the ServiceNow portal and mobile App, or benefit from the broader influence of ServiceNow on efficient workflows and access to mission-critical information. The ServiceNow Employee Service Centre brings together a vast array of capabilities across employee engagement, process automation, system integration, service management and reporting. Our advisory consultants help align the ServiceNow solution with all parts of the business to help deliver the outcomes they are trying to achieve.
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Customer Experience

New, efficient channels like self-help, virtual agents and integrations into productivity tools like Teams are helping IT provide more effective service and outcomes for their customers. ValueFlow helps refine your current processes and uplift the experience of both desk-based and mobile customers. ServiceNow provides the channels and functionality necessary to offer IT customers the experience they desire, while enabling IT to support that experience effectively and efficiently.
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Risk & Resilience

We understand the critical importance of addressing risk and resilience within the ServiceNow ecosystem. Our advisory consultants can help your business streamline risk and compliance processes, manage vendor risks, drive sustainability initiatives, develop operational resilience, and manage business continuity. ServiceNow provides a comprehensive and market-leading suite of applications which can help transform the way your organisation manages risk and resilience, elevating your ability to navigate complex regulatory environments, mitigate threats and foster sustainable practices.
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Security Solutions

The evolving threat landscape requires a comprehensive approach to protect your organisation. ValueFlow expert consultants help safeguard your organisation, and ServiceNow provides security operations applications including incident response, vulnerability management, threat intelligence and integrations with market-leading security tools. ServiceNow provides your organisation with real-time visibility into security incidents, enabling proactive threat detection and rapid response, while our advisory consultants work closely with you and your team to configure and optimise the ServiceNow solution.
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Accelerating digital transformation with the ServiceNow Protected Platform

The Australian Government wants to improve public service by expanding its capacity and capabilities, while also improving security.
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Choose ValueFlow as your ServiceNow Partner

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Enhancing the IT capability of your organisation requires high level advisory expertise to ensure the alignment of your IT platforms, systems and services with your business objectives. ValueFlow experts bring extensive industry experience and world class knowledge to guide you in maximising the potential of your IT infrastructure.

Our client engagements include comprehensive assessments and strategic recommendations to align IT capabilities with business goals. We provide guidance in IT governance, IT service management and IT process optimisation, all tailored to meet the unique and specific requirements of your organisation.

ValueFlow can provide functional guidance on specific domains; capability roadmaps on various domains; architectural assessments and platform roadmap; ServiceNow assessments and health checks; and business case support.

With our specialist advisors by your side, you can optimise IT operations, drive efficiency and make informed decisions to stay ahead in today’s rapidly evolving technology landscape.

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We take a hybrid approach to implementing your ServiceNow solution, engaging project management and governance to ensure milestones are met. Our technical consultants undertake thorough platform assessments and health checks to ensure the stability of your ServiceNow environment, and we offer support for organisational change management to maximise the value of your investment.

Milestones are managed and achieved within the ServiceNow Adaptive Implementation Framework (SAIF), an approach designed to deploy and deliver the instance using best practice solution implementation methods. SAIF is the best and fastest method to deploy the ServiceNow solution, ensuring a dependable, repeatable and efficient deployment.

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Modernising your ERP platform can be inefficient, complex and costly. ValueFlow can help you reinvent core business processes, improve the satisfaction of your community and reduce operational costs – without a costly ERP reimplementation.

ValueFlow has redefined the typical path to ERP modernisation for the SAP market using an approach based on the ServiceNow NOW platform. We combine our deep knowledge, experience and empathy for the challenges our customers face with insights around how the NOW platform can extend the use of the core SAP ERP system to deliver powerful, modernised processes and enhanced user experiences.

If you are considering the best approach to modifying your existing SAP systems or increased investment ahead of any migration, ValueFlow can show you how to plan for an efficient SAP upgrade or optimisation program without stalling your business modernisation agenda.

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Beyond advice and implementation of your ServiceNow platform and solutions, ValueFlow is committed to providing the service and support your organisation needs to optimise the platform, keep it updated and healthy, and enhance the value of your IT investment.

ValueFlow provides an integrated framework to help your organisation effectively manage your ServiceNow solutions and applications. The deep experience of our experts helps resolve 95% of support incidents at first contact, and our unified support for production systems includes Service Desk and our Customer Portal.

We monitor for security and threat management and proactively monitor emergency and critical incidents, providing additional communication and status reports. Our teams support your change management process and we look for opportunities to automate manual processes and incorporate project innovations into Managed Services.

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Talk to an expert now.

We’re standing by to help you transform your IT operations and achieve your business goals.

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