Customer Experience
ServiceNow helps provide IT customers with better experiences, while enabling IT to better support those experiences.
Adopt new, more effective channels for customers to engage IT
ValueFlow helps you replace inefficient and frustrating emails and phone calls with self-help, virtual agents and integration with productivity tools like Teams.
ServiceNow is enabling IT teams to improve customer experiences
New, efficient channels like self-help, virtual agents and integrations into productivity tools like Teams are helping IT provide more effective service and outcomes for their customers. Whether they are at a desk or on the move, customers are efficiently served with intuitive catalogues presented and experienced through a portal, via Teams or on a mobile device.
Empower your IT team to ‘shift left’
Technology teams are seeing a drive for information and knowledge to ‘shift left’ to gain efficiencies and provide more effective service to IT customers. ServiceNow and ValueFlow provide IT with new channels and improved functionality to provide customers with a better experience.
Improve efficiency and drive tasks to closure faster
ValueFlow can help refine your current processes from detection through to correction, while ensuring end to end efficiencies are supported by the necessary technology and data. IT experts see a list of BAU tasks, along with the supporting operational information required to drive tasks to closure more quickly and efficiently.
Why Choose ValueFlow
When you choose ValueFlow you can rely on our expertise and proven capability delivering effective solutions on the ServiceNow platform. Here’s just some of the reasons that make ValueFlow a smart choice for your organisation:
ServiceNow Expertise
As an Elite ServiceNow Partner our consultants are certified and experienced in delivering tailored solutions across many industries and domains in the Asia Pacific region.
Proven Methodologies
We follow industry best practices and use proven methodologies to ensure successful projects aligned to stated objectives and business outcomes, delivered on time and within budget.
Collaborative approach
We collaborate closely with our clients, working in partnership to best understand the specific requirements, objectives and goals for every project to help deliver the best possible outcomes.
Future-proof solutions
We adapt to the ever-changing business landscape and constant technology advancements by using an agile approach, helping to ensure our client solutions remain relevant and future-proof.
Customer focus
Our ultimate goal is to see our clients succeed. We have an unrelenting focus on providing sound strategic advice, robust solutions that provide tangible business benefits, and exceptional service.
Accelerating digital transformation with the ServiceNow Protected Platform
The Australian Government wants to improve public service by expanding its capacity and capabilities, while also improving security.
All Solutions
Technology Excellence
Modern businesses need robust operational processes and a modern omni-channel service experience. ValueFlow helps deliver a highly...
Employee Solutions
ServiceNow is becoming a critical interface between businesses and the people they employ. Teams engage directly with the ServiceNow portal...
Customer Experience
New, efficient channels like self-help, virtual agents and integrations into productivity tools like Teams are helping IT provide more...
Risk & Resilience
We understand the critical importance of addressing risk and resilience within the ServiceNow ecosystem. Our advisory consultants can help...
Security Solutions
The evolving threat landscape requires a comprehensive approach to protect your organisation. ValueFlow expert consultants help safeguard...
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